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On the first episode of season 2 of the Founders Forward Podcast, we welcome Kenn So of Shasta Ventures. About Kenn Kenn is an associate at Shasta and invests in B2B enterprise software companies (with a personal focus on Machine Learning). Kenn joins the Founders Forward to break down the trends taking place that are influencing company valuations. We also dig into how founders can leverage investor updates and cold email to create momentum in a fundraising process. Our CEO, Mike Preuss, had the opportunity to sit down and chat with Kenn. You can give the full episode a listen below (or in any of your favorite podcast apps). What You Can Expect to Learn from Kenn Why founders should take the time to pitch associates The supply & demand of venture capital that are impacting valuations Why the emergence of “mega-funds” is changing the VC landscape The risk of raising at too high of a valuation How to create momentum in a fundraising process using an email newsletter What he likes to see in a cold email from a founder Related Resources Kenn’s Book, “Breaking into Early-Stage VC“ Kenn So on Tech Valuations Kenn’s LinkedIn

As more capital flows into venture as an asset class, investors are increasingly competing for LP dollars and space on the cap table from the best founders they work with. Gone are the days when capital is enough of a differentiator for a VC fund to get on a hot startup’s cap table. Considering the average VC + Founder relationship is 8-10 years (longer than the average marriage in the US) — founders are beginning to look for a true partner out of a VC fund. In order for a VC fund or emerging fund manager to stand out among other funds, they need to have the data and systems in place. LPs have increasingly higher expectations for fund performance while founders have increasingly higher expectations for VC funds. About this Report The goal of this report is to break down the best practices we see hundreds of VC use to collect and share their portfolio data. We outline best practices related to: Market Data Overview Timing of Data Requests Number of Metrics to Collect Most Common Metrics The Founder Experience Qualitative Questions Minimum Viable Data Request Company Success = Fund Success Venture capital funds are only as successful as their portfolio companies. There are few people who have been in a founder’s shoes and can help them navigate the challenges they are facing. However, investors are in a unique position as they’ve likely seen many portfolio companies and potential investments face the same challenges. In order to best help portfolio companies, investors need to have a strategy in place to collect both qualitative and quantitative data from their portfolio companies. Collecting a few KPIs and company asks is a great place to start (more on this later in the report). At the same time, there is a balance between helping and being a burden on a portfolio company. Download our report to learn some simple best practices so you can collect the data you need without burdening your portfolio companies

What is the best way for a SaaS company to grow? According to ProfitWell, “Acquisition is the weakest growth lever. How do we know this? We studied the levers—acquisition, retention, and monetization—of 23.4k SaaS companies. We found that monetization and retention have much higher revenue impacts than acquisition when considering the same level of impact across each growth lever.” In this webinar you’ll learn: How retention can boost your business Best practices to improve retention What ProfitWell has learned from surveying 23k+ companies about retention The new Visible + ProfitWell integration Why you should send an investor update

Founding a company is no easy feat. From idea to execution, it can be almost impossible to get up and running as an actual, legitimate company and that’s just the beginning. Across all industries, 90% of startups fail and 10% of startups fail in the first year alone. The odds are stacked against you and only the bravest (and maybe craziest) folks choose the path of entrepreneurship and founding their own startup. Going this road is risky and daunting so often it makes sense to bring on additional support, a co-founder or multiple co-founders, to join in on the wild ride of launching and building a startup. However, it’s not always clear when bringing on a co-founder is right. Timing, needs, trajectory, bandwidth, and business outcomes should all be considered when thinking about what a co-founder could mean for your business’s success (or failure). So how do you know when you need a co-founder and how do you find the right one for your business? The Visible team has outlined 4 ways to find the perfect startup co-founder. How Do You Know if You Need a Co-Founder for Your Startup? There are no one-size-fits-all perfect way to run a startup. Some founders are successful on their own, hiring a great leadership team around them. Others make the choice to bring on a co-founder or group of co-founders early in the business. So how do you know if you need a co-founder for your startup? Consider two main categories, what stage your business is at and what your competencies are as a founder. Not every founder (or every business leader) is perfect at every task that a founder needs to learn. Some founders come to the table with a product and technical strength – the how and the possibility of what’s feasible with your new idea is clear in your mind. Other founders come to the table with business acumen – maybe they’ve founded a company before or lead a company in the c-suite through major milestones like fundraises, acquisitions, or even IPOs. Still, other founders excel in an area of expertise that their new tech startup fits into. For example, maybe a 20-year restaurant management vet wants to start a startup focused on restaurant tech. They bring industry knowledge and even some business acumen to the table, but are missing the technical and the startup funding knowledge that may be needed. Some founders choose to stay the course and work through the areas they aren’t experts in alone or with the guidance of trusted advisors. It is critical to go into your startup as a founder to understand your strengths and where you might be missing skills. Taking an assessment of personal strengths and areas of competency is a great way to decide if you need a co-founder. A co-founder with another set of skills or expertise can help round out your startup and increase your odds for succeeding right out of the gate. This can also be done with early hires, but there are some unique benefits that come with purposefully choosing someone to co-found a startup with you instead of just joining as an early team member. Check out why Yaw Aning, Founder of Malomo, believes it is important to find a co-founder below: Why You Should Consider a Co-Founder After you’ve identified that there are some core pieces of knowledge missing from your team as you move to found a startup, there are some key reasons why you should consider a co-founder to join the team instead of just making specifically skilled early hires. Commitment to the Vision With the ups and downs a startup can bring, commitment is critical for early team members. A co-founder is more bought into the vision of your startup than an early hire. They are tasked with helping to shape the vision, typically have the opportunity to grab major equity options, and have the responsibility of shouldering the success or failure. An early hire may be committed and you may even give them great stock options, but their ideas and direction aren’t shaping the business in the same foundational way. When things get tough, they can jump ship with a lot less hesitation. Understanding how startups go about splitting founder equity is important in understanding how committed a co-founder will be to your business. Move Fast Sharing the responsibility of the quick, high-stakes decisions that must be made while launching and growing a startup can help your team scale faster, saving time and money. Knowing you have a trusted partner to take ownership of parts of the business will allow more to get done simultaneously. For example, a technical founder can help lead the engineering and product decisions while a business-minded or CEO partner can focus on fundraising and scaling a GTM plan. It becomes much easier to move fast with multiple folks leading in lock-step. Get Unstuck As you move fast and scale your vision, roadblocks will pop up. A co-founder or multiple co-founders ensure that there are multiple folks with the same stake and commitment to the business ready to solve these challenges. Board members and investors (as you develop and bring on those partners) will have perspectives, advice, and even an ideal vision but a co-founder can help keep you focused and is a built-in, strong sounding board to move through the inevitable challenges that founders face. What to Look for In a Co-Founder Maybe you’ve thought about it and you do want to seek out a co-founder for your startup. But what exactly makes a good co-founder? Strong co-founders should have indispensable skills and experience, a complementary and collaborative mindset, and a clear vision and commitment to the company you’re planning to build. Skills and experience Reflecting back on identifying your own core competencies as a founder, whether you’re seeking out a co-founder with a very specific skill set or a complimentary one, looking for a co-founder with a background of skills and experience is key. In some cases, friends from college or young entrepreneurs are able to scale a successful business. But that is the exception, not the rule. In most cases, choosing a co-founder with skills and expertise in the competency area you are looking for, as a successful previous founder or business leader, or an impressive resume of wins and experience in the space your startup will play are good guidelines to follow in your search. Complementary and Collaborative Mindset Co-founders spend an unimaginable amount of time working together. Understand your working style and strengths and make sure you partner with a co-founder that you can work well with and who brings ideas and a drive to work together to the table. You might have the most skilled and experienced candidate on the table but if the energy between co-founders is off, the collaboration and execution just won’t get done or will be a very painful process to go through day after day. Commitment Is the person you’re considering bringing on as a co-founder a startup hopper? Are there weird gaps on their resume or unexplained reasons for exciting startups (outside of the reasons that startups fail 90% of the time)? Every founder is looking to be that 1 in 9. Best case, you take your startup all the way to a successful conclusion of acquisition or IPO. Looking for a co-founder with a track record and personality that can remain committed to the vision of your startup through all ups and downs is critical. Additionally, it’s important that any co-founder you take on has a passion and excitement for the problem you’re solving. The nitty-gritty will get stressful and even boring at times, but the commitment to growth and vision, what COULD be, will help any co-founder team preserve. 4 Ways to Find the Right Startup Co-Founder Take Advantage of Your Network Think about all the great networks and experiences you’ve been a part of in your career. From alumni networks at undergrad or business school to your LinkedIn connections, chances are someone in your circle knows someone looking to join the startup founder game too. Folks are always open to connecting with others so starting within the circles you feel comfortable with is a great place to start searching for a co-founder. Nobody knows you better than folks you’ve worked with or had personal experiences with. The perfect person may only be a degree or two connection away so put those feelers out in your network first. Network in Your Startups Industry Starting a company focused on the hospitality industry? Maybe the finance space? There are plenty of online groups on LinkedIn or on Slack as well as in-person associations and meetup groups that are industry-focused. Joining a few industry associations or networking calls can help you find a co-founder with the expertise and passion in your new industry space. Look for Advisors While it may not make sense to bring on a co-founder at the very beginning of your startup, start by bringing on a few trusted advisors and confidants to provide guidance and collaboration that a founder would. As you refine your work style and vision for the company, one of these advisors or collaborators could turn into a co-founder or after working with you, feel comfortable and excited referring to someone in their network to be considered for the partnership. Find Founder-Focused Communities In addition to networking in your personal circles and engaging with industry-focused events, there are many events specifically for founders. Some VCs and even top tech cities will host “founder speed dating” or “founder networking” events for current founders or past founders seeking to meet and build a network of collaborators and advisors or even as a place to meet others interested in founding a startup together. Conclusion All in all, outside of maybe how you choose to fund your startup, the decision to bring on a co-founder (or not!) is one of the most important decisions you will make in the early stage of a startup. It’s a decision that if executed correctly, can result in a great long-term partnership, allow for faster growth, and provide long-term success for your business. Start with our 4 ways to find the perfect startup founder and let us know how your startup journey goes. Happy founding!  Interested in learning more about the foundations of a startup and how to measure success from the very beginning? Chat with the Visible team here.

Keeping tabs on your SaaS metrics, like subscription growth, MRR movements, churn rates, etc., is vital to continued growth and improvement. We are excited to announce our direct integration with ProfitWell to do just that. About ProfitWell ProfitWell is a free tool that provides SaaS metrics insights, helps reduce churn and optimize pricing. Visualize your ProfitWell data directly in Visible, share it with your most important stakeholders, and combine it with other data sources to understand how your subscription growth is impacting your overall business. ProfitWell + Visible Our integration with ProfitWell allows you to sync 39 metrics to your Visible account (learn more about them here). Check out a few examples of different charts and data you can pull into Visible below: With ProfitWell, you can bring in all of your recurring revenue movements — new, upgraded, downgraded, churned. If you’d prefer to not share such granular data with your investors (and potential investors), you can also pull in your current recurring revenue which may look something like this:Alternatively, you can also chart your customer count movements to get a look at how your customer base is growing. How SaaS Metrics Help Fuel Growth ProfitWell has taken an added focus on leveraging your current customer retention to fuel growth. As they put it, “Acquisition is the weakest growth lever. How do we know this? We studied the levers—acquisition, retention, and monetization—of 512 SaaS companies. We found that monetization and retention have much higher revenue impacts than acquisition when considering the same level of impact across each growth lever.” Keep tabs on your retention directly in Visible. If you’d like to learn more, make sure to save a spot in our webinar with Patrick Campbell, CEO of ProfitWell, as we discuss all things churn and retention. Learn more about connecting ProfitWell Don’t forget you can combine your ProfitWell data with any of our other integrations as well. P.S. We are hosting a webinar with Patrick Campbell, the CEO of ProfitWell, on July 7th to discuss all things net revenue retention and churn. Save your spot here.

When is the right time to raise a Series A round of funding? You made it past your initial seed funding round which means you successfully raised money on a story that got your investors excited about you as a leader and the vision of what you were building. You then turned that capital into a solid customer base, consistent revenue, or are hitting other KPIs relevant to your company and now you’re thinking about raising your Series A. At this point, you may be wondering when to start the fundraising process, how investor expectations have changed, and how to get in front of the right investors. You are right to be asking yourself all these questions and mentally preparing to transition to a full-time job of fundraising. The reality is, Series A financing is much harder to obtain than seed financing. First Round Capital shares a founder’s perspective, “Our seed round was super fast and hyper-competitive, and then we went into the A and started getting interrogated about our data. It was like graduating from elementary school and going straight into college.” To better understand how investors are thinking about the A round, Andrew Chen of Andreessen Horowitz distilled the early-stage investment thesis into this: Pre-seed – Bet on the entrepreneur Seed – Bet on the team Series A – Bet on the traction Series B – Bet on the revenue Series C – Bet on the unit economics There’s no getting around the fact that Series A are the new Series B and the heightened competition for capital at this stage means you need to go into the Series A fundraising process equipped with the knowledge and a level of preparedness that will set you apart from the others. The right time to kick off your Series A fundraising process is… before you think. It’s a rare breed of founder that will tell you they closed a financing round in LESS time than they thought it would take. Y Combinator suggests kicking off your fundraising when you have 9 months of runway left but you should be nurturing informal relationships with investors before then (view prospective Investor Update templates here). Additionally, you should always have a finger on the pulse of your burn rate and how it influences your runway. If you don’t know your key metrics cold, you’re not ready to fundraise. Recommended Reading: The Understandable Guide to Startup Funding Stages What if you’re running out of cash but still not hitting Series A benchmarks? With the hurdles for Series A financing reaching new heights, it’s good to think about whether you’re really ready to set these types of expectations with investors. If not, it’s becoming more common for startups to raise seed extensions (Seed II, Seed Extension, Pre-A, etc) to supplement their growth until they are able to hit the milestones that Series A investors are looking for. If this sounds like you, be sure to know the difference between a bridge round and post-seed round. The name of the financing round will attract different types of investors so be sure to consider this early on when developing your fundraising strategy. What is the purpose of a Series A round? To keep things straightforward, your seed-stage round was about achieving product-market fit. Your Series A round, typically between $2 million to $15 million, is about expanding your customer base and product offerings. Investors will also want to see you develop a strategy for generating long-term profit during this stage. What types of investors are good for Series A? It’s important to think strategically about what type of investors you want joining your cap table for your Series A, especially since the average investor + founder relationship is 8-10 years and investors’ brand, reputation, and resources can influence your chances of success. To start narrowing in on what your potential investors will look like, check out this All Encompassing Fundraising Guide for Startups which includes an Ideal Investor Persona outline. If you’re further along in the fundraising process and want to due diligence on an investor, here are some diligence questions to consider: What do other founders in their portfolio (funded or failed) have to say about what the investor was like to work with during hard times? What do your current investors think about this investor? Does this investor have a reputation for working well with others? Does this investor have deep pockets? Are they a potential source of follow-on funding? Do they have great brand recognition? Will being associated with their brand give you instant credibility? Do they provide support in areas you need to grow? (CEO forums, marketing resources, etc?) How available were they during the diligence process? (If they’re busy and hard to reach during diligence, this will likely remain the same or be worse after the deal closes.) Do their ‘terms’ signal they’re in it for the long haul? Avoid these Common Series A Mistakes Being unclear about how much you’re raising Ranges look indecisive and unresearched. Investors know that your numbers may change slightly but you should be raising the minimum amount needed to hit your Series B milestones. Y Combinator suggests this is typically ~3-5x your current numbers. Be sure to do your research in advance and have a specific ask. Not learning from your investor meetings You’re going to spend a lot of time talking with different investors but the truth is there is only a 1-10% chance that investor is going to give you money. This is why James Currier, General Partner at NFX, says it’s better to view meetings with investors as “an opportunity for you to build your company using the information you get from the VC, not just the money you might get. This will give you a higher return on your time.” This means your pitch deck should be evolving over time as you meet with investors. Not tailoring the deck to the investor Just as you wouldn’t send the same resume and cover letter to different employers, you should be tailoring your Series A pitch deck to each investor. Do some research in advance about their investment thesis, criteria, and current portfolio. Make sure you emphasize areas you know they care about. LinkedIn can be a helpful tool to get to know more about an investor before your first meeting. For example, by taking a quick look at their profile you could learn they used to work for a potential customer of yours and then you can include their logo in your deck. Wasting time on investors You will certainly come across investors who will drag you along in the diligence process, keeping your hopes up, only to hear a ‘no’ for obvious reasons later on. Sometimes investors use the diligence process to do their own research on your sector even though they have no intention in investing. To avoid this, listen for doubts during your first investor meeting. If they don’t think your market is big enough or don’t get excited about the problem you’re solving, pay attention to these signals. You can also Automate your Investor Updates to keep relationships warm without wasting time. Recommended Reading: How to Write the Perfect Investment Memo Tips on Pitching a Series A Round Before you start setting up meetings with potential investors it’s wise to invest ample time clarifying your fundraising narrative and creating a winning pitch deck. Tip #1: Start brainstorming your Series A fundraising narrative in a word document before you even open PowerPoint. This will allow you to focus on the important parts of your story without getting distracted by slide formatting. Once you feel confident about the fundraising narrative you’ve outlined in a document, it’s time to make it more digestible for investors. Tip #2: Create a ‘listen to me’ version of your deck in PowerPoint with more visuals and less text (10-14 slides) and a ‘read me’/send away version with more detail (20-22 slides). Here’s an overview of recommended slides to include in your Pitch Deck: Company Purpose Problem Solution Why Now Market Size Competition Product Traction Business Model Team Financials Ask Summary Back Pocket Slides Tip #3: Practice your pitch with current investors, peers, friends/family. Your back pocket slides should include information that answers the most common questions people are asking. Let’s break down what to include in your Series A Pitch Deck even more: Company Purpose This should be concise and can be displayed in a memorable, punchy sentence on your first slide. Problem The title of the slide should boldly communicate the problem you are solving. Consider including a graph/figure/image to demonstrate the gravity of the problem. This is your chance to connect with the investor and get them to relate to what you’re trying to accomplish. Are there storytelling examples you can give? How can you make them ‘feel’ the problem? Solution This slide should focus on ONE solution and it should come across as clear and concise. You should answer the questions — How are you solving the problem? What is your vision and strategy? How are you making the customer’s life better? Feel free to highlight use cases. Why Now Emphasize why investors are joining you at the right moment in time. You can highlight the historical evolution of your industry and define recent trends that make your solution possible. It’s important to highlight growth trends in the market so as not to assume the market has already hit its peak. Market Size Investors want to know you’re creating a solution for a BIG market because market size correlates to potential returns for an investor down the line. Be sure to tell them just how big the space is and your potential market share. To do this you can calculate the Total Addressable Market (TAM), Serviceable Available Market (SAM), and Serviceable Obtainable Market (SOM). Competition It’s never a good idea to talk bad about your competitors or say you’re the only solution on the market, both approaches make you seem naive. Instead, focus on how you are differentiated and solving a pain point keenly felt by the market. Tip #4: If you don’t think you have competitors, you haven’t done your research. Crunchbase or Pitchbook are a good place to research other players in the space. Product Get investors excited about the state of your product but don’t spend too much time walking through all the hard work it’s taken you to get there. While reaching milestones on time demonstrates your ability to execute, investors care less about past work and more about where you’re headed. In this slide you can highlight the product features, architecture, IP, etc. Be sure to also share your product roadmap. Traction This is where you highlight your key metrics. This is arguably the most important slide because you’re showing the facts to back up your narrative. Business Model This is where you describe how you are making money, your pricing strategy, margins, etc. If it makes sense, you can highlight your sales funnel or metrics such as average account size. This slide should make your investors very confident in the future positive cash flow of your company. Team Just include your key team members and bullet point bios. Consider including logos from reputable past experiences if it makes sense. You can include a separate slide for Advisors. Financials Investors spend over 23% of their time reviewing this slide. Include just a summary on this slide and be sure to clearly communicate your numbers. Be sure to include a more detailed overview of your P&L statements, balance sheet, cash flow, and cap table either in backup slides or another shareable format. Asks Outline your funding roadmap. What have you achieved with your funding to date? Clearly state how much you are asking for and what this capital is going to help you achieve. Summary This final slide tends to stay up on the screen for a while. Instead of including a ‘thank you’ slide, include a summary of your key points. This can spur a more robust Q&A and is an effective way to summarize the most poignant parts of your pitch. Affordable ways to build a great looking Pitch Deck If building attractive slides is not your strong suit, there are a lot of excellent pitch deck designers to be found online. However, if you’re looking to improve your deck design but not break the bank, consider looking for pitch deck designers on UpWork, Fiverr, or 24slides for a quick turnaround. While it’s important to have professional looking slides that effectively communicate your fundraising narrative, remember, investors invest in teams not slides. Aim to be well-rehearsed, conversational, and treat your Q&A like an interview. In addition to evaluating your business’ potential, investors are using this time to assess you for coachability, credibility, and personability. The Do’s and Don’ts of Creating your Series A Slide Deck Do: Do brainstorm your pitch narrative in a Word document first so you can focus on the narrative before getting distracted by formatting. Make a copy of this framework to get started. Create a ‘listen to me’ version with more visuals and less text (10-14 slides) and a ‘read me’/send away version with more detail (20-22 slides) Aim to present it in 20 minutes Do use 34 point font for your ‘listen to me’ version Do include a one sentence summary at the top of each slide Don’t: Exceed 25 words per slide Use acronyms Downplay your competitors Use animations or transitions Use photos without captions or titles Use excessive explanations or caveats Use excessive branding per slide Recommended Reading: How to Write the Perfect Investment Memo Download our Free Template The process of raising your Series A may seem daunting, especially since only ~30% of founders who raised seed funding close a Series A round. This is all the more reason to make sure you’re equipped with the knowledge and resources you need to lead a successful Series A campaign. Start by clarifying your Series A fundraising narrative before you even dive into your pitch deck. Then you can move onto creating your Series A Pitch Deck by using this template which you will want to iterate as you get feedback from investors. Related Resource: Pitch Deck Design Cost Breakdown + Options Next, you should curate a list of prospective investors. You can use Visible’s connect database to narrow in on your list and manage these contacts in a Fundraising CRM. If you’re not already doing so, you should be sending out regular updates to keep in warm touch with potential investors. Companies you send out regular updates are 300% more likely to get funded. Check out Visible.vc’s library of Investor Update Templates to get started today.

The most common startup funding stages are: Pre-Seed, Seed, Series A, Series B, and Series C. As the company matures and develops it moves through each of the rounds as it seeks further funding. It all begins at a pre-seed or seed round where companies are often still pre-revenue which is why raising capital, from friends and family for instance, is so important to help get ideas off the ground and form a company from it. Preseed can also be considered a seed round, since it’s also a startups earliest funding stage and includes investment from angels or friends and family. Some note that the main difference between seed and pre-seed is that a pre-seed round is often much less (usually under $150,000k but can also go up to $2 million). It is also obtained through sources outside of any kind of institution, like a bank. It is still common though in the pre-seed round to give up equity in exchange for capital. Three of the main sources for pre-seed funding come from either angel investors, the company founders themselves, or friends and family. The terms and conditions for angel investors though are often different than what you might offer to people you know directly. It’s worth mentioning that this doesn’t mean you shouldn’t provide clear terms to your friends and family, it just means you might structure it a bit differently. Why Should You Raise Money From Friends & Family? Different funding options make sense at different stages of a business’s lifecycle. For example, raising capital with a simple idea and business plan varies greatly from raising capital when you have $100M in revenue. In the early days, more founders are turning to their friends, family, and immediate network to launch their business and prove its ability to grow into a larger organization. Pre-seed funding is used to start the company itself and is therefore considered more of a high-risk investment since it hasn’t had the chance to prove itself. This can make it harder to gain capital from traditional investors or a bank, which is why seeking funding from friends and family can often be an easier choice. This risk is often compensated through more equity given to those who invest early (when the company is at its lowest valuation) rather than later. This makes it compelling and rewarding for those who invest early and is often why there are angels who specifically seek out early-stage companies to invest in, while they are (pre)seed. Knowing this can help shape your mindset from feeling like you’re asking a favor from your friends and family to inviting them to have the opportunity to invest early and reap the potential financial success that can be gained from their investment in your company. Elizabeth Yin, Founder of the Hustle Fund, is a huge believer in small checks from friends and family, check out her thoughts below: Raising from friends and family can also be beneficial because you have people who are not only financially invested but personally invested as well. What people don’t often realize is that your investors will often become contributors to your business in the form of feedback, guidance, and suggestions. When your investors are your friends and family though, you can trust that these suggestions not only have your companies best interest at heart but your own as well. Who Counts as Friends & Family? It is your job as a founder to uncover the potential investors around you. Seeking out VCs is generally a bit more cut and dry (check out our investor VC database, Visible Connect) than friends and family. For example, friends and family investors could be: Relatives Friends or friends of friends (try seeking out the ones that have relevant experience or have a relevant network of people they can reach out to) People you know from school (mentors, professors, classmates) Past work colleagues Community members (virtual or in-person networks that you’re a part of, such as mastermind groups, co-working spaces, and business networks) Who Should you Approach for a Friends and Family Round? This question is best approached by first assessing what kind of round you’ll raise from them- such as equity, convertible notes, loan, or gift. Since this method of fundraising isn’t as straightforward it is important you first decide the form of investment you will take (more information on that to come) since this determines the role that they will play in your company in the future. If you want them to have a seat at the table and are hoping they can bring value through their expertise and network, then it is important that you are more selective. If you are raising via a crowdfunding platform, in the form of a loan, or as a gift then it is likely that your friends and family will have little to no involvement in your business, which means you do not need to be as selective for who participates in the round. Most importantly you want people to invest who believe in you and your business, who understand that there is risk involved, and only contribute what is feasible for them. Lastly, it helps if they understand your business and are able to contribute in other ways through their knowledge, connections, or ongoing support. Who Should you Avoid Asking? It is always tricky to mix family and friends with business or money which is something to be very aware of going into this. Taking certain precautions is advised to avoid any problems that may arise because of mixing personal relationships with business. One of these precautions would be to avoid asking the wrong people. Here are some examples of what to avoid: People who you know will try to give feedback which will not be useful but will be expected to be taken Someone who you can not have open, honest, and constructive communication with If you know that the financial means of the person is unstable and they might be reliant on the money they are giving you People who don’t understand investment risks and wouldn’t be ok to lose the money which they invested in you Avoid these Common Mistakes You want to make people aware that even though you see the opportunity in your business and want to assure it’s a success, there is always a risk of the business failing. Avoid asking people who are in a situation that if they lost the money they invested in you it would cause them serious hardship that could ultimately affect your relationship. You also don’t want to put anyone in a position that as a friend or family member you want to avoid seeing them in. It’s also important to not make your friends and family feel pressured into investing, or bad if they choose not to. You can also let them know that you would also appreciate support in other ways such as time spent with you to discuss things you might be going through, feedback, or helping by creating awareness for your company (this could be in the form of word of mouth or reaching out to their network for additional support). How to Raise a Friends and Family Round Keep it Professional You should try to be as professional as possible and treat communication and documentation of things as you would with a real investor. This means having a business plan, creating a pitch deck, and making sure to share any relevant metrics or successes you’ve had so far, as well as where you expect the business to go and how you plan to grow it. Have a Number in Mind Decide what your target number is that you want to raise and back that number up with the calculations you used to arrive there. This is an important step to share as people want and need to understand how you plan on spending their investment and the milestones you plan on reaching. What are the Terms Then determine what kind of round you want to raise from your friends and family. There are a few options that are very different from the other. The most common are; investment in return for equity in your company, loans, convertible notes, and donation based. Once that is decided it’s best to create a formal contract that documents everything so it’s all clearly outlined and everyone can be held accountable by it. Communicate On an ongoing basis, you can communicate these updates in a less formal way through email, text, social media, etc. Staying in front of the people you potentially want follow on funding from is vital- this is true for this stage but will become even more crucial as you move further along in the next funding stages. Test Social Media! Before you even start pitching friends and family you can also leverage social media to do the pitching for you in an indirect way. Once you’ve caught their attention, spiked curiosity, and inspired them on your idea you might be able to already move them to want to make an investment before you even make the ask. Tell a Story Strengthen your storytelling abilities by taking people on your startup’s journey, so they feel involved and inspired. Having this skill is important as you try to move people to take action whether it be investors or customers. People are more inspired to make decisions when they feel they came up with the idea themselves through compelling factors they calculated based on the evidence you presented. How to Make the Ask in an Indirect Way Avoid coming across in a way as if you were asking for a favor, but rather that you want to offer them an opportunity to gain access to an idea that has great potential for success. They will realize themselves the added benefit that they are also helping you make your company a reality. If you want to take yourself out of the equation to start, it’s best to utilize other platforms that can tell your story and reach more people in an indirect way. This could help ease any uncomfortable confrontations that might come from a direct no. One option is to use a crowdfunding platform, which also allows you to have the opportunity to find other people who are interested outside of your network, so you’re casting a wider net when looking for those first investors. Use the herd effect to help rally others to back your idea after you have your first initial investors on board. People are often motivated and prompted into action when they see that others around them are already taking part. Think of ways that you can showcase this (make sure you ask permission from those that you spotlight) on either a landing page, shoutout on social media, or mention in the opening text of wherever you might be directing people. You can also ask friends and family who have already invested in you to share out information as well since they have proven to believe in your company and are likely able to advocate it well. Also if you were looking to get funding beyond just your inner circle this is a good way to do so as people are more likely to trust recommendations made by people they trust rather than companies themselves. Related Resource: Our Favorite Seed Round Pitch Deck Template (and Why It Works) Common Friends & Family Questions How Much Capital Should You Ask For? There is no right or standard number to go off of here as this completely depends on how much you need to get you through the first few months of your business until you either are making a profit or are ready to raise another round. Ranges are usually anywhere from $10,000 to $150,000 but can also go up to 2 million. Use modeling and advice from the market to get a ballpark idea. You can check out a template for modeling your early financials here. How To Make Sure You Don’t Over-Dilute Your Equity? You will want to set up anti-dilution provisions which help keep the percentage of the investor’s original ownership intact. It’s a clause that is constructed into options and convertible preferred stocks that helps protect investors from their investment potentially losing value. Anti-dilution provisions can discourage this from happening by tweaking the conversion price between convertible securities, such as corporate bonds or preferred shares, and common stocks. In this way, anti-dilution clauses can keep an investor’s original ownership percentage intact. What Do You Offer Your Friends and Family for their Investment? This depends on what kind of agreement you have come to with them based on if the money you are receiving is a loan, gift, or is in exchange for equity. No matter which option you decide to go for you would offer them a document which states in detail either the repayment options or how much stake they now have in your company. How Do You Manage The Relationship Between Your Friends and Family Investors? Just like with any other type of investor you want to keep things professional and offer them regular updates. As well make sure you have formalized and documented any agreements so that everything is in writing to make sure there is no confusion and everyone is on the same page. How Do You Know When To Buy Out Toxic Investors? If you feel that your relationship with your friend or family member is suffering or your business because of their involvement/ investment then it is a good idea to buy them out. It is good to be aware that this possibility exists no matter who it may be. It is wise to already think how you might do this and have something in writing as well that everyone agrees to ahead of time so if the time comes you already have an agreed upon course of action. Use Visible to Manage Your Raise When raising any round, it is most important to keep all stakeholders informed on your process and progress through documented updates. This is also a good practice for you because it forces you to track your success and evaluate important metrics you should be tracking. This process starts with your friends and family round and is good to strengthen for your later fundraising rounds. Share with them anything and everything on your progress. This can include your wins, current status, relevant metrics, insights, and asks- where you could potentially use their help. This can be done through sending an email, arranging a call with all stakeholders, or recording a video to message out (this should be accompanied but something in written form though which is better for people to refer back to). To get inspiration on how an update should look, check out our update template library or try Visible for free to send out those first updates!

When setting out to build a company, it is important to understand the potential market size, especially if you plan on raising venture capital. Venture capital funds follow a power-law curve, or simply put, a small % of firms capture a large % of industry returns. Because of this, investors will want to see that your company is capable of a huge exit to help improve its returns. While some investors will tell you that they do not care about an accurate calculation of your addressable market, they will want to understand how your company can turn into a large company. Learn more about calculating your TAM, SAM, and SOM below: What is Total Addressable Market (TAM) As put by the team at Corporate Finance Institute, “The Total Addressable Market (TAM), also referred to as total available market, is the overall revenue opportunity that is available to a product or service if 100% market share was achieved. It helps determine the level of effort and funding that a person or company should put into a new business line.” Related Resources: What Is TAM and How Can You Expand It To Grow Your Business? How to Model Total Addressable Market (Template Included) Real-life Example of TAM For a TAM example, let’s say we are a software company called Adventure App that is helping campers find lesser-known camping spots. Let’s say that we charge customers $10/mo for our application. Using a bottoms-up approach we know that the average consumer would spend $120 a year ($10/mo X 12 months). Next, we’d need to calculate how many customers exist in the space. Using research and our own data, we believe that there are 20,000,000 consumers in our market. That would lead to a total addressable market of $2.4B ($120 X 20M consumers). How to Calculate TAM There are multiple approaches when it comes to calculating your total addressable market. The most common being: Tops Down Approach Bottoms Up Approach Value Theory Approach Learn more about calculating TAM and use our free template to get you started in our post below: Related Resource: Total Addressable Market Template Importance of the TAM One of the more infamous examples of TAM is Uber. Initially, Uber modeled their TAM based on a luxury black cab service in select markets. In reality, Uber has transformed into a global company offering everything from shared rides to food delivery. Uber used both a top-down approach and modeled their future based on the past Related Resource: Total Addressable Market: Lessons from Uber’s Initial Estimates Uber is a case study on the importance of using the correct approach to an addressable market. What is Serviceable Addressable Market (SAM) TAM implies that you capture 100% of your addressable market. Of course, this is not realistic. Serviceable addressable market, or SAM, hones your market sizing one step further. As Steve Blank describes it, “The serviceable available market or served addressable market is more clearly defined as that market opportunity that exists within a firm’s existing core competencies and/or past performance. The biggest consideration when calculating SAM is that a firm most likely can only service markets that are core or directly adjacent to its current customer base.” Related Resource: TAM vs. Sam vs. SOM: What’s the Difference? Real-life Example of SAM Continuing with our Adventure App example from above, we’d want to continue to tweak that number with our serviceable addressable market. As Steve Blank put it above, “…a firm most likely can only service markets that are core or directly adjacent to its current customer base.” Your business will depend on what you define as “core or directly adjacent” to your customer base. For Adventure App, let’s say that we believe that only 5M of the 20M potential consumers are in the geography we can support. That would mean that our SAM would be $600M ($120/yr X 8M). Alternatively, you could calculate this by taking TAM of $2.4B and multiplying it by % of the serviceable market, 25% (5M/20M). How to Calculate SAM SAM requires equal parts art and science. It is on you to determine what % of the TAM you believe is core to your product it can vary how it is calculated. You will need to use publicly available data plus your own internal data to make sure your best assumption for what you can reasonably service. Importance of SAM Serviceable addressable market is important because it will give you a more realistic look at how large your business can be. 100% market penetration is not realistic (as demonstrated in TAM) so it is important to continue to hone in what % of the market you can realistically service. What is Serviceable Obtainable Market (SOM) Serviceable obtainable market, or SOM, dials in your addressable market 1 step further. As we wrote in our blog, Modeling Total Addressable Market, “ SOM is the percentage of the market that you can actually reach with your product, sales, and marketing channels. This should be a realistic view of the customer base your company can pursue.” Related resource: Service Obtainable Market: What It Is and Why It Matters for Your Startup Real-life Example of SOM While our example above shows that Adventure App has a serviceable market of $600M, we will want to hone that further to give an obtainable view of your market. Using past data and public data, we know that Adventure App can penetrate 20% of our serviceable addressable market. That means that our SOM would be $120M ($600M X 20%). How to Calculate SOM Like a serviceable addressable market, there are a few ways to approach your SOM. Depending on how much data you have available will depend on how you calculate your SOM. For example, if you know your market share % you can use that against your SAM. If you do not know your true market share %, you can use the best data available to model the % of your SAM you believe you can capture. Importance of SOM SOM is important because it is the most realistic view of your business and your place in the market. It should offer a better short-term view and can be leveraged to set realistic goals and forecasts over the coming year or years. The Similarities and Differences Between the Three Markets TAM, SAM, and SOM all serve their own purpose but share many similarities and differences. They are all cut from the same thread. They are all versions of the addressable market but slowly narrowed down to be more realistic. They are all based on roughly the same estimates and slowly add in more restrictions as you hone in on the market. For More Information on Markets Visit Visible Today Want to learn more about calculating and tracking your total addressable market? Check out our free Google Sheet template here.

There are different instruments and financing options when it comes to raising capital for a business. SAFEs (or Simple Agreement for Future Equity) have been one of the more dominant options since Y Combinator introduced them in 2013. As a founder it is important to know what financing options and instruments are available to your business. Learn more about SAFEs and what they mean when it comes to a fundraise below: Related Resource: All Encompassing Startup Fundraising Guide Note: We suggest consulting a lawyer when determining what financing options are right for your business. What Does SAFE Stand For? SAFE is short for Simple Agreement for Future Equity. As we mentioned above SAFEs were introduced in 2013 by Y Combinator and are here to stay. SAFEs are a type of convertible instrument that converts to equity at a later date. This means a founder is promising equity in their company at a later date when a founder goes out to raise money on a priced round. As Paul Graham put it in the 2013 blog post announcing SAFEs, “A safe is like a convertible note in that the investor buys not stock itself but the right to buy stock in an equity round when it occurs. A safe can have a valuation cap, or be uncapped, just like a note. But what the investor buys is not debt, but something more like a warrant. So there is no need to fix a term or decide on an interest rate. Safes should work just like convertible notes, but with fewer complications.” Related resource: The Startup's Handbook to SAFE: Simplifying Future Equity Agreements The Difference Between SAFE Fundraising and Other Types of Investment Rounds While SAFEs are popular in the market there are other funding options that can be compared to them. Learn more about how SAFEs stack up against other funding instruments below: Related Resource: How to Secure Financing With a Bulletproof Startup Fundraising Strategy Note: We suggest consulting a lawyer when determining what financing options are right for your business. SAFE vs. a Priced Round One alternative to a SAFE is a priced round. As the team at Vincent puts it, “A priced round is an equity-based investment round in which there is a defined pre-money valuation. This means that before completing the investment, the asset has a valuation and, thus, a price-per-share. In Venture Capital, priced rounds are the most common investment structure.” This means that a company has a determined valuation when working through a priced round. As for a SAFE, you are setting a valuation cap to hit in the future. Because of this, SAFEs only require you to negotiate 2 things when raising: How much money the investor will put into the company What is the valuation cap On the flip side, a priced round will require more negotiations as you are determining a valuation. SAFE vs. a Convertible Note Another funding option is a convertible note or convertible debt. As the team at Investopedia writes, “A convertible note is a debt instrument often used by angel or seed investors looking to fund an early-stage startup that has not been valued explicitly. After more information becomes available to establish a reasonable value for the company, convertible note investors can convert the note into equity. Investors have the option to exchange their notes for a predetermined number of shares in the issuing company.” How Do SAFEs Work? Of course, when seeking out to raise using a SAFE you should be able to understand the components of a SAFE. When looking at the document from the team at Y Combinator there are only 5 sections (link to the Y Combinator documents here): Section 1 — Events Equity financing – This explains what happens in the event of equity financing Liquidity event – This explains what happens in a liquidity event Dissolution Liquidation priority – who comes first to be repaid in the listed events above. Section 2 — Definitions Section 2 will help you understand the different language and terms used throughout the document. A few of the key terms from section 2: Section 3 — Company Representations Section 4 — Investor Representations Section 5 — Miscellaneous/Legal Language We encourage founders to check out the document from Y Combinator above as they offer definitions and thorough breakdowns of how SAFEs work. How Do SAFEs Benefit Investors? SAFEs have not picked up in popularity by luck. SAFEs can be a beneficial instrument for both investors and founders. In order to understand if SAFEs are right for your business, you need to understand how they work from the investor’s perspective. A Streamlined Process to Acces Early-Stage Investments Due to the ease of negotiations when it comes to raising via a SAFE, investors are able to see more deals. For example, if an investor is constantly negotiating with potential companies, they will be hindered when it comes to deploying capital in an efficient way. Ability to Convert Investments into Equity Investors also have the ability to convert their investments into equity. Because of the valuation cap and discount rate, investors can convert their equity at better terms than newer investors. How Do SAFEs Benefit Founders? Of course, SAFEs only make sense if they are beneficial to you as a founder as well. As we’ve previously mentioned the main benefit of SAFEs is their simplicity for both founders and investors. However, there are a few other benefits: Enhanced Flexibility With Shareholders When making an investment via a SAFE, investors are not entitled to voting rights and rights that might create interference and additional work on a founder. Faster Access to Financing Speed is crucial when it comes to building and financing your business. SAFEs are a great tool to speed up a financing round and allow founders to get back to what matters the most, building their business. 3 Questions to Ask Before You Raise a SAFE Before going out a raising a SAFE, there are a series of questions you should be able to confidently answer. As we’ve previously mentioned in this post, we suggest consulting a lawyer when determining what financing options are right for your business. 1) Are You Willing to Give Up Equity? First and foremost, you need to ask yourself if you are willing to give up equity. Although you are not giving it up in the immediate, you ultimately are promising to give up equity at a later date. While it can be tricky to determine exactly how much you’ll be giving up, it is important to meet with lawyers and financial advisors to model how much you will be giving up. 2) Are You Considering Raising Money in Your Next Priced Round? Seeing the future, especially as a startup founder, can almost feel impossible. But when it comes to a SAFE you should have an idea of how much you would like to raise in a future priced round. This way you’ll be able to avoid over diluting future investors and keep all parties involved happy. 3) How Will You Track Your SAFE Investments? Of course, you’ll need to a way to track your SAFE and manage your cap table after closing a SAFE. We recommend using a cap table management tool, like the tool from the team at Pulley. Learn More About SAFEs & Fundraising SAFEs are one of the many funding options available to you as a startup founder. No matter what instrument or vehicle you determine is right for your business, you need to have a gameplan in place to find, nurture, and close potential investors. Learn more about how Visible can help you with your next fundraise here.

Developing and learning new skills can benefit individuals at all stages of their careers. Taking the time and initiative to focus on new skills can be pivotal when looking for a new role, a promotion, or taking on new responsibility within an existing role. For leaders, developing specific leadership skills is critical to succeeding in a leadership role. While some people are born with more natural leadership skills than others, dubbed “natural leaders”, many qualities of highly effective leaders can be learned and practiced. Leadership skills, unlike the hard skills that are needed within most job skills, extend beyond that. Leadership skills are soft skills that aren’t as easy to quantify and develop in a measurable way. Most career paths see folks that develop and consistently practice and refine their soft skills rise the ranks and jump into leadership roles. If leadership is something you aspire to or is something you’re stepping into now, focusing on developing leadership skills should become a part of your weekly routine and habits. At Visible, we work with a fair number of leaders in the startup and venture capital space. Based on our insights, we’ve compiled an overview of top resources to develop your leadership skills, and what those specific skills are as well as some key methods for developing them. Key Skills for Startup Leaders There is no shortage of ideas on what skills are critical for leaders to develop. Thinking about the specific leadership skills that are critical for startup leaders, a few come to mind. While many skills are important for startup leaders to develop, for this specific guide we’re going to focus on 5 specific skills that are key. The five areas of skills that are crucial for startup leaders to master include communication, open-mindedness, critical thinking, trust, and conflict resolution. Communication Skills Leadership communication spans both internal communications as well as external. Additionally, leadership communication is way beyond the verbal. The non-verbal signals from a leader can be almost more impactful than the verbal. At the core, leadership communication is a philosophy, a vision that leaders should use as a compass that guides their entire leadership style. Strong communication skills allow a leader to articulate new ideas, inspire their teams, share positive and negative information with broader teams, investors, and customers in a way that keeps things moving forward. Strong communication skills can make or break whether a leader inspires folks to action. A leader with bad communication skills can struggle to get anyone to actually follow. Master communication is a key leadership skill for startup founders to master early so they can continuously articulate their vision, inspire their teams, and share ideas in a way that grows the business up and to the right. Open-Mindedness As a leader, it’s almost natural to adopt the mindset that your decisions are the ones to be followed and guide the way. While you were put into a leadership position possibly to lead the way, the best leaders demonstrate the leadership skill of open-mindedness. Smart leaders hire even smarter people to join their teams. Developing a mindset to accept new ideas, create an open environment where ideas can be shared, and showcasing a desire to learn and change towards what’s best even if it means it wasn’t your idea are critical leadership skills. Open-mindedness in startups is especially critical because testing, ideation, and sprinting to new outcomes and test new ideas can make or break a business. YOu only have as much time as capital in the bank so a willingness to be open and pivot quickly, and foster an open-minded culture, is crucial. Critical Thinking In a startup, especially one where you are a founder along with holding an executive leadership role, emotions are running high. The funding time clock is ticking and you have a very limited runway to produce major results and keep the business alive. Due to these high-pressure circumstances, it is extremely important for startup leaders to develop the leadership skill of critical thinking. By informing your thinking with facts first, stepping back to analyze, and making a judgment and decisions from there, you will avoid making emotional decisions that may feel right in the short term, but in the long term aren’t smart business decisions. Thinking critically about your business and leadership decisions as they come allows you to base decisions in reality and in a way that makes sense to all involved instead of taking the emotional, passionate, and probably biased view you might have as a leader with a heavy stake in the success of the business. Trust All around, trust can build up or totally destroy a business, especially a startup. As a leadership skill, trust needs to be developed in a number of ways. Trust needs to be developed in a way so that your employees trust you as a leader. It also needs to be established in the way the organization runs, so peers and teams have trust in each other. That type of organizational development and trust starts with the leadership. As a leader, developing a leadership style that embodies trust and sets the standard of trust in your team to get things done will affect overall organizational success and functionality. Conflict Resolution In any organization, conflict arises. In startups, that conflict can sometimes feel magnified, especially when teams are small and there is pressure to move fast. As a leader, developing strong conflict resolution tactics and skills is absolutely essential. Learning to resolve conflicts in a way that embodies critical thinking and trust as well as understanding and empathy will push the outcomes of conflict in a positive direction and allow your team to build on and grow from conflicts together, rather than conflicts tearing the team apart. 10 Resources to Develop Your Leadership Skills Now that we’ve outlined the key leadership skills we believe are most imperative for startup leaders to focus on right now, we wanted to pull together a few resources to get you started. You’ll notice there is a book recommendation in almost every category. Reading continues to be one of the most powerful ways leaders can sharpen their skills and develop their minds. Outside of our recommendations below, check out our post on The 23 Best Books for Founders. Communication Skills Visible’s 7 Leadership Communication Principles of Successful Startups Based on our observations working with VCs and startup founders, we put together a straightforward guide on leadership communication. These 7 principles are actionable and a good starting point for developing this specific soft skill. Radical Candor by Kim Scott This book outlines a possible leadership philosophy around communication, focused on caring personally while challenging directly. This approach is a good one to learn and adapt in your organization, playing into the authenticity of good communication while still learning to deliver the information, feedback, and decisions in a way that is clear and to the point as a leader should. Practicing Radical Candor at your startup from the beginning is a great way to develop strong communications skills. Open-Mindedness Sigma Assessment Systems Guide to Open-Mindedness in Leaders SIGMA is a consulting, leadership development, and talent assessment group. Their guide to open-mindedness for leaders provides a number of practical articles, techniques, and tangible steps that one can take to move towards developing a more open mind as a leader. Specific plays such as learning to practice gratitude and ask for feedback are explored. Sprint: How to Solve Big Problems and Test New Ideas in Just 5 Days Developing an open-minded approach to new ideas is critical in a startup. However, time is money, so testing new ideas is important to do before executing and this testing should be done quickly. Sprint provides an easy framework to solve problems and run new ideas through a testing structure to determine if they are worth spending more time on. Implementing Sprint methodology into your organization can help build a culture of open-mindedness and testing and show that you as a leader are open to new ideas and visions. Critical Thinking Entrepreneur’s 16 Characteristics of Critical Thinkers Critical Thinking has its own soft and hard skills that need work to build up the ultimate skill of critical thinking. In this list, explore some of the characteristics that serve as building blocks to developing a critical thinking muscle. Think Big, Act Small by Jason Jennings A great read for general best-practices when building a business, this book dives into the type of soft-skills that go into big thinking but the fact-based, analytical mind needed to process that big thinking and make small, sustainable changes for the business. Trust The Predictive Index Assessment Building trust in an organization and developing a muscle for trust as a leader starts with understanding what makes a good team and who you are hiring to do great work. Taking the PI assessment or even working it into your interview process is a great way to build trust in the hires your making early, take a step back to understand your own strengths and others strengths, and pair folks to roles and tasks that best suit them, knowing the best people are in place to get the job done. It can also be a way to understand the why behind your own decisions as well as your teams, breaking down misconceptions and building up trust too. Visible’s Guide to Building Organizational Alignment Plain and simple, trust affects alignment in an organization. A lack of trust can completely change the alignment and cohesiveness across an organization. We put together our own guide to help with building organizational alignment, critical for building trust. Conflict Resolution The Culture Code by Daniel Coyle Diving into some of the largest, most well-known organizations like Pixar and the Navy’s SEAL Team Six, Coyle breaks down what makes these organizations tick and how leaders pushed through to resolve these issues. Learning from success stories is a great way to develop conflict resolution skills in your own organization. Cornell Online’s Conflict Resolution Certificate To really master something as crucial as conflict resolution, investing in a more formal educational approach could be a route to take. Cornell offers a certificate in the art and science of conflict resolution that can be done entirely online. Visible for Leadership Interested in learning more about how Visible can improve your team’s communication around updates and tracking, foster trust in your organization, and help you capture data to make critical decisions? Learn more here. Related Resource: Startup Mentoring: The Benefits of a Mentor and How to Find One

What does Leadership Communication really mean? Communication is critical for success in any organization. More important than just blanket, inter-organizational, and peer-to-peer communication is leadership communication. Top-down communication from the executives within a company can make or break an organization. One of the most defining characteristics of a great leader is their communication. In today’s digital-heavy world, strong leadership communication must span multiple channels that are rapidly changing and expanding. Mastering leadership communication, across all viable channels, is critical for the success of your team and your business, especially as a new startup. At the core, leadership communication is a philosophy, a vision that leaders should use as a compass that guides their entire leadership style. But what does that really mean? Leadership communication is really any verbal or non-verbal message that a person in authority at your company shares with the team or representing the organization. Leadership communication spans both internal communications as well as external. Additionally, leadership communication is way beyond the verbal. The non-verbal signals from a leader can be almost more impactful than the verbal. In a breakdown from Psychology Today, non-verbal body language contributed to 55% of the total interpretation of interpersonal communication. Additionally, 38% was attributed to voice and tone leaving only 7% to the words actually spoken – meaning for leaders especially, it’s less about what you say but rather how you deliver that message. Another element of the non-verbal part of communication that can make or break a leader’s communication is listening. How a leader reacts to and adapts their communication after listening to feedback or ideas from their team plays into how their communication messages are delivered. An active listener, meaning someone who is genuinely engaged while hearing what another has to say, and someone who adjusts their message based on listening to feedback or shares their openness to new ideas with their tone and body language is going to exude stronger leadership skills than someone who is closed off and doesn’t’ truly listen to their team. Leadership communication is truly a philosophy that each leader develops because it guides the way that they are viewed by those in their organization and the way that their companies’ messaging and growth evolves. For startups, understanding what good leadership communication can look like and do from your business from the very beginning is crucial. Why Leadership Communication is so important in 2021 There are a lot of indicators that 2021 will be a much better year collectively than 2020, but many of the changes to work-life and organizational operation and communication that occurred in 2020 are still very much prevalent in 2021 and here to stay. Many organizations and leaders have completely reorganized the way they do work and the way they communicate all across their organization. The Remote Work Shift While remote work has been fairly common in the software industry, for many organizations remote work was unheard of prior to the pandemic. However, more organizations than ever are embracing it. First out of necessity, but now many organizations are offering at least some option of work from home or remote-first work options to employers indefinitely. It is now more common to hear of employees starting new jobs totally remote, working 9+ months in a new role without ever meeting any co-workers or managers in person. This shift to remote-first work is not going away. While offices will reopen and some companies will op to go back into their spaces in-person at least part of the time, large tech leaders like Slack building a virtual office or Twitter allowing employees to work from home forever are paving the way for a continued digital-first future of work. For startups founded in 2020 and 2021 so far, more than likely you have been completely remote from inception to launch. There are benefits of the shift to remote work, especially for startups. Big savings on rental costs for office space are a big plus. Additionally, startups’ access to top talent isn’t geographically limited with a remote-first approach. However, with everything being remote-first in a startup environment where everything is so new and evolving so fast, effective leadership communication is harder than ever yet more important for startups to make it into the 5% success rate. Communication Channels and Asynchronous Work In 2021, many companies have been founded completely remote or now possess a large portion of their workforce only familiar with a digital experience of their company values, culture, peers, and leaders. That being said, leadership communication channels are more important than ever. With a spread-out, sometimes global workforce. Most work in startups is happening asynchronously now. That means that your important leadership message may not reach everyone at the same time. Choosing to utilize different communication channels for different types of communication is key for leaders to successfully execute positive leadership communication. Three common communication channels: Zoom, Slack, and email. Knowing how to best leverage these primary channels to reach out to your employees across multiple time zones or working different schedules is critical. Reserving company-wide announcements for Zoom all-hands calls or company-wide emails can get specific messages across clearer than quick notes in Slack. Knowing when and where to say what is key. Without the ability to turn to the person next to you, raise hands and ask a question real-time, or schedule a meeting in-person with management after big news is shared – leaders need to take into account the why behind the messages they are delivering and think through all the outcomes of their delivery. Focusing on clear messaging and leveraging the right channels to make it most effective is crucial. Setting up the right channels for feedback and response is also important so that as leadership communications go out, every employee has an easy and equitable way to respond and react. How to Improve Leadership Communication in 2021 Knowing leadership communication is more important than ever in 2021. It’s critical for overall organizational alignment. There are a few quick ways you can improve your startup’s leadership communication right away. Channel Selection Standardize the way your entire organization is communicating. It may seem like overkill, but starting with clear guidelines and purpose for each communication channel in your org is critical to keep good leadership communication (and general communication) going as you scale. Do an internal audit of your current communication tools. If there are duplicates in your stack, work with managers to figure out what the critical channels are. From there, identify and document the purpose of each channel. For example, slack for quick questions and timely updates or real-time conversations, email for big announcements or questions that take more than 5 minutes to formulate a response, and zoom for company-wide news, team brainstorming, and feedback on new ideas. A Additionally, it can be helpful to document best practices for each channel such as threads in slack or the use of team-wide email aliases, and share this documentation as part of your onboarding process, standardizing communication expectations at all levels from day-1. Team-Wide Learning While standardizing the communication channels and best practices are critical boundaries to set, your team members will still all fundamentally have different communication styles and practices. Investing in a self-assessment like the Predictive Index test can be helpful in understanding how each team member prefers to give and receive feedback, their ideal work style, and more. Vowing to invest in this type of learning as a leader and then encouraging managers to adjust their leadership communication style to what best fits their team members’ strengths can be a great way to improve not only leadership communication but general company communication as well. Ask for Feedback As simple as this sounds, it’s rare that organizations are asking for feedback as often as they could. Depending on the size and culture of your company, hosting a forum on the company and specifically leadership communication either within a team meeting or through anonymous surveys can be a great first step in improving leadership communication. Knowing what specifically your employees like and dislike about the way they are currently being communicated to is a great first step to point the needle in the right direction. 7 Principles for Effective Leadership Communication While there is a lot that can be done tactically for leaders to improve their leadership communication, at the end of the day effective leadership communication is a constant, ever-evolving idea. Focusing on a few guiding principles to use as the process and idea of leadership communication evolves for you and your organization is a great way to ground your leadership communication in a fundamental philosophy and vision. We’ve put together 10 principles we believe can help guide effective leadership communication. Be Authentic Fakeness is easy to spot. Being your true, authentic self as a leader will make your communication better overall. Sharing moments that are tough for you or moments of pure joy for the company with the entire company are easy ways to showcase your authentic self, building more trust in you across your team. Knowing that your investment in the startup is human and has variety will allow your team to fully buy into the vision and bring their full selves to work every day, improving culture, communication, and teamwork. Get Out of Your Silo It’s easy to stay heads-down in your own company and executive team. Get out of the silo of your own org and learn from others. Spending time with fellow startup founders or reading about various leadership and communication styles are easy ways to continuously assess and evolve your own leadership communication based on industry best practices or other successful organizations and leaders. Consider the Timing Timing is everything. Considering the timing of each and every message or communication you share with your team (or externally representing your company) is critical. A poorly timed announcement or press release can make or break the success of a big announcement or confuse the team internally. Taking timing into consideration even for the seeming simplest messages is a big game-changer for leadership communication. Think about Equality and Equity Along with timing, understanding if your leadership communication is both equal and equitable is important. If the timing or format of your communication is more accessible for certain groups of your company, rethink how you can change your channel or delivery to better reach all folks equally and when all have a fair opportunity to digest and respond. Beyond timing, equality and equity can come in with communication channel and what’s most accessible to different roles in your company, as well as expectations for response as some folks may have outside priorities like parenting that keep them to strict workloads and deadlines. Stop and Listen Even if you feel as though you’ve mastered the art of leadership communication, always take time to stop and listen. Ask for feedback, get a pulse on what your company is feeling about your leadership communication style. Pause and give yourself time to digest feedback or company talk and learn from there. Take Communication Seriously If your company is doing well, it can be easy to get rather lax in your communication style or forget why good leadership communication is so important. However, it’s critical to always take communication seriously as a leader. When a crisis or big change does arise, you’ll be ready to communicate about it effectively if you consistently take your leadership communication seriously. Invest in Yourself Don’t forget that as a leader, you cannot effectively communicate and make positive decisions for your team if you aren’t investing in and taking care of yourself outside of the 9-5. Sleep is a simple, yet critical part of self-care that is often the first to be neglected by leaders, even though it’s proven to make you a better one. Setting boundaries for yourself and taking breaks will allow you to come back into your work with a clearer head and guide you to make the best possible decisions and communication possible. Poor Leadership Communication Can Hurt It’s absolutely crucial to master strong, positive leadership communication because poor leadership communication can be detrimental to your organization. According to Forbes, poor communication can affect businesses by derailing focus, misaligning the team on the true purpose of the org, prompt a lack of motivation and inspiration, and dropping overall company morale. For leaders specifically, poor leadership communication can diminish credibility. Implementing our practical actions, as well as the 7 guiding principles for leadership communication, are great steps to implementing excellent leadership communication at your startup from day 1. Visible for Leadership Communication Interested in learning more about how Visible can improve your team’s communication around updates and tracking? Check out how we can support your startup as your investor relationship hub.

Fundraising is a full-time job for startups. It’s a process most founders are running 24/7/365. The fundraising lifecycle typically has two parts: Actively Raising: Founders are actively raising new capital for their business. Hopefully, they are using a process to build momentum (check out this First Round article for great tips). Passively Fundraising: This is when founders are building relationships with future, upstream investors that might be a good fit for future funding events. The Fundraising Process We believe if founders run a great process when they are actively raising and build rapport with potential investors when they are passively raising they will raise faster, with better terms, and get back to building their business. Over the last year, we’ve built and improved (with features like custom properties, update sends to potential investors, and Visible Connect) our Fundraising CRM with features to make a founder’s next raise as efficient as possible. We are thrilled to announce our Zapier + Fundraising CRM integration. The integration will allow founders to fit fundraising into their daily workflow by using Zapier triggers to automatically add potential investors to their Visible Fundraising CRM. Visible + Zapier Examples Some examples of our favorite Zaps to get you started: Send email to a potential investor –> Add to Visible Pipeline Zapier Google Chrome Extension –> Add to Visible Pipeline Slack message –> Add to Visible Pipeline and more Give Visible + Zapier a Free Try Here are some templates to help get you started: To learn more about getting your Zapier connection setup with our Fundraising CRM, check out this post. If you have a Zap you’re using to automate your fundraise, we’d love to hear about it. Send a message to marketing at visible dot vc.

Raise capital, update investors and engage your team from a single platform. Try Visible free for 14 days. Team-building is a common activity in elementary school, college orientation, and summer camps…and oh yeah, startups! Not just for kids or young adults, startups greatly benefit and thrive when their teams participate in team-building activities. At its core, team building seems easy enough – an activity aimed at bringing a group of co-workers together to align around a common goal, strength, or activity resulting in a closer bond. However, in practice, it can be a lot harder to achieve this desired outcome well. Startup team-building activities, whether more team bonding focused or more team learning focused, are critical for team members to build camaraderie and company culture as well as inspire more creative thinking and long-term business success. Beyond building company culture and inspiring long-term positive business effects like more creative thinking, team building is a great reason to bring the entire team to get together. According to Forbes, team building is often the most important investment successful companies make for their business. It builds trust, alleviates conflict, encourages communication, and increases collaboration. Finding opportunities to consistently bake team building into your startup’s culture is critical for building a positive, happy work environment. Providing team building too infrequently or one-off, and without leadership buy-in, can come off corny or fake and the impact won’t occur. Ultimately, team building at a growing startup is an investment. It takes time, which often can be seen as the most precious commodity when hitting increasingly large and daunting revenue goals and product launches. It also might take financial resources. However, when done correctly and consistently, the price of onboarding is much less than the price of poor company culture, uninspired team, and turnover. Happiness and Learning are extremely connected. Trying new things with your co-workers (via team building) is a great way to promote positive energy among employees. Pushing your team outside of their comfort zones in a fun way is a great way to get your team connected. The team at Visible has been 100% remote since day one, however, we’ve always found time for team building. Now that the majority of startups are experiencing remote-work life or even founding from the ground up in this totally remote world, we’ve curated a list of startup team building activities for teams to leverage the benefits of team building remote or in-person. Why remote team building is important The most successful and impactful team-building events are those that don’t feel “corporate” or like a workday in the office at all. Activities that focus on incorporating leadership lessons or practical takeaways are less powerful. Spending time together, sharing an experience or working towards a common goal allows bonding to happen more organically and far more effectively. Team building can come in many shapes and forms. Building camaraderie is beyond icebreakers and scavenger hunts. Team building, especially for remote teams, can come in many different forms and categories. Team building exercises are important to incorporate for employee engagement, onboarding, company strategic growth, and company culture. Related Reading: How To Manage Remote Teams: 16 Tips From a Remote Startup Employee Engagement The key to ensuring strong retention and a lasting positive environment for teams is investing in strong employee engagement team building. Having engaged, sharing, involved employees is critical for retention. Every company wants to attract and keep the top talent, but in today’s working world, especially in the fast-paced startup landscape, most employees quickly get bored or stagnant with their work, lose inspiration and start hunting for something new right around the 2-year mark. Quick turnover like this, especially when it’s wide-spread and commonplace at your startup, drains companies financially and creatively, and culturally. On average, employee turnover can cost a company 6-9 months of that role’s salary, all the way up to 200%+ salary for top executives in the c-suite. Because of the literal cost of bad retention, employee engagement is critical for a number of reasons. HR professionals believe team building can be incorporated into a company’s culture for employee engagement in a variety of ways to make it easy for employees to love coming to work and continuously focus on enjoyable work. Employee engagement can be inspired by providing more ways for your team to have fun. Outside of team-building activities, investing in an employee experience platform to track the metrics behind employee engagement. Setting up tools for easy peer-to-peer praise is also a great way for teams to build each other up internally (and even remotely). Finally, another good way to make sure employees are engaged and don’t get bored in their roles is to make promotion paths for growth extremely clear and publicly available. Employee Onboarding Team-building can be incorporated starting on day one. Team building to promote employee engagement and company culture starts during the recruitment and interview process but employee onboarding can make or break a candidate’s experience of the company culture because it sets the bar and expectation. Onboarding can sometimes feel overwhelming and dry for employees. There is a very school-like feel with all the information that must be presented to employees as part of the onboarding process. It’s important to balance the necessary information that needs to be shared at onboarding with a fun, relaxed, and inclusive onboarding environment. Providing new employees with an immersive onboarding experience not only gives them the critical knowledge they need in a short period of time, but also creates a bonding experience with other new hires. An onboarding experience focused on team bonding can also help ease and speed up the transition from candidates to colleagues, and provide new team members with a head start as they begin to work alongside existing employees. Ultimately, team-building-centric employee onboarding can build camaraderie and company culture. Company Strategic Growth As mentioned before, team bonding comes at a cost to the company. A cost of time and money for employees. But, as stated, the cost of poor company culture and employee turnover, can be financially damaging to a company and worse-so, culturally damning for a company as well. Team building is critical for unlocking the characteristics needed to successfully scale a fast-growing startup. When team members are bonded, they have a higher level of trust. Trust is key to a space of sharing and honesty for new ideas and constructive feedback for growth. Some other benefits of team building for startups’ strategic growth include inspiring more creativity, creating an environment of approachability, identifying new and upcoming leaders, and uncovering new strengths across the team. Team building can break the monotony of the typical grind and day-to-day for startup teams. A break in routine and pushing employees to use their brains in a different way with their teammates can leave them feeling refreshed and ready to bring new ideas to the table and be more creative in their day-to-day. Along with the trust foraged by team building, somewhat goofy or non-typical team building activities where leaders and management show vulnerability and participation can make the entire team dynamic and leadership more approachable, a positive aspect of strong startup culture. Many team-building activities require one or more participants to take the lead or volunteer to try something new first. Team building is a fresh way to identify future leadership potential across the company by providing new outlets for folks at all levels to shine and share their strengths. By pushing everyone outside of their comfort zone in more fun, creative team-building environment, you may unlock new strengths that will ultimately help the team in future work-centric projects and decisions. By allowing folks to showcase their strengths outside of their typical 9-5 tasks, you may inspire managers to re-delegate work or reconsider how they manage certain folks on the team, ultimately leading to more inclusive and positive company culture. Startup Company Culture Active and consistent employee engagement, a positive and interactive employee onboarding experience, and positive strategic company growth are all components that makeup company culture. Ultimately, company culture comes down to how enjoyable, safe, and inclusive a company environment is for all employees. A hostile, back-stabbing, gossipy, or over-worked culture is going to negatively impact the other three categories listed above – and will result in a less successful company than what could be by focusing on building positive company culture through investment in team building. As more and more companies make the decision to stay remote-first or continue allowing a large portion of their workforce to stay remote-first in the future, company culture is more important than ever. A major aspect of company-culture that can be lost while folks are remote-first and primarily working over tools like Slack and Zoom is the chance to mix and mingle with other departments and teams. According to a study shared by the people-management software company Lattice, a 2017 Harvard Business Review study revealed that remote workers often left out, and the study’s authors stressed the importance of taking “extra measures to build trust and connection with colleagues” in a remote work environment. Team building is a great way to solve this problem by providing fun, low-stress options for teams to collaborate and get to know folks virtually that they would normally meet in the kitchen or at happy hour. So what’s next? As a company that has always existed remote-first, we want to provide you with a comprehensive list of team-building ideas that fall into these 4 buckets. We present to you: 34 Remote Teambuilding Activities Icebreakers Scavenger Hunt A scavenger hunt around your office or a local area. When doing this remote you can also make it for individuals to find things in their own home or office. Company Cribs Host a happy hour where folks can optionally show off their homes to the team and answer questions about hobbies or cool art on display. Pet Party Invite dogs to the office one day a month or to a zoom happy hour – nothing breaks the ice like a cute puppy! Custom Emojis Encourage employees to create custom emojis in Slack and fill out their profiles with fun information and stories. The Donut App Donut is a Slack App this randomly pairs folks across teams for coffee chats every week. Employee Engagement Activities #Praise Channel Create a #Praise channel in Slack to encourage folks to shoutout their teammates. Swag Rewards Provide company-wide swag rewards for hitting OKRs. Rituals Create rituals for activities such as closed deals (a bell ring) or new product launches. (champagne anyone?) Interest Slack Channels Slack channels for everything – interest groups, gratitude and positive vibes, even music or funny videos. ERGs Establish employee interest groups so all employees have a safe space at work. This might include a women’s ERG, an LGBTQ+ ERG, or a black employee’s ERG. Weekly Thanks Similar to the #Praise channel, use “Weekly Thanks” on a team call to allow employees to shout out a fellow team member that went above and beyond the previous week. Employee Onboarding Activities LinkedIn Scavenger Hunt Have new hires find the employee that matches with a list of fun facts or past experiences as a way to get to know folks across the company. #Welcome Channel Slack Introductions in a #Welcome Channel that includes a unique fun fact! Lunch with the Founders This is a great way for new higher classes to understand and feel passionate about the mission of your startup from the get-go. Onboarding Trivia Make those boring security and employee handbook meetings more interesting and interactive! New Hire Buddy’s Pair a veteran on a team with a new hire for the first 2 weeks and give the veteran employee specific questions and prompts to check-in and provide advice and help as the new employee ramps. Leadership and Strategic Growth Activities Personality Test Have teams take a personality test such as Insights, Predictive Index, or Meyers Briggs and bring in a facilitator to discuss the results and showcase how everyone’s personalities align on the team. Diversity and Inclusion Presentations Bring in relevant speakers for monthly deep-dives or encourage internal leadership to present on important cultural topics for the team. Ask Me Anything Allow employees and teams to have time with executives and leaders to ask them anything. This can cover things outside of work too! MasterClass Sessions Allow teammembers to present master classes to their peers. These can be things they learned at work or a hobby outside of work. At Visible, we use “Show and Tells” every Thursday to let a teammember share something they’ve recently learned. Lego “Team Building” Send everyone a custom lego kit and let folks tinker with it while listening to an all-hands or long company call, allows them to do something with their hands and still stay engaged with the content. Sales Team Building Pitch Competition Newbies and veterans get the opportunity to practice new pitches for fun prizes. Pitch your own product or have them come up with something entirely new! “BDR for a Day” An opportunity for Sr. sales leaders and AEs to come together and work with the BDRs to book outbound meetings for an afternoon. Meme Competition Everyone presents a meme that describes something relatable to sellers, everyone votes on the best. Marketing Team Building Customer Q&A Bring a top customer on for a panel with your team to better understand your customers and tailor your message. Team Hack Encourage each team member to bring 4 problems they are working through to the table and collaborate together with breakout discussions. Events Send a team to a virtual or IRL conference and have them present to the company a quick overview of what they learned. Tweet Writing Competition Challenge marketers to creatively pitch a new product, campaign or initiative in *280 characters or less. Emojis encouraged. Company Culture Activities Zoom Games There are countless games that can be played over Zoom. A few of our favorites at Visible are JackboxTV, Draw Battle, and Codenames. “Chopped” Competition Pick 3 office snacks and have teams compete with the best recipes. Tik Tok Competition Pick a famous Tik Tok and see what team members can do it best. Let the entry-level Gen Z kids show everyone how it’s done. Virtual Cocktail Class Many local distilleries and brands have started offering virtual cocktail classes. Can also be done as a mocktail class. Cooking class Same as the cocktail class, just as delicious. Virtual Magic Show So bad it’s good! Zoom Concerts Live-stream a band or singer and have them take requests via the chat. Or step it up and have a band live stream a concert using Mandolin. Themed Team Meetings Quick ideas include beach, safari, sports, and throwback Thursday! Movie Night Utilize an app like Netflix party to stream and chat about a new documentary and host a “book club” style discussion about the film the next day. Company Activity Challenge Encourage folks to download an app like MoveSpring and set up a team step challenge, leaders across the company or different offices win prizes! The best part about this list? It’s growing every day. Have a great team-building idea that worked for your growing startup? Share it here: matt@visible.vc or @VisibleVC on Twitter. Team Building Resources We tapped into these awesome resources to build out this list. Along with ideas, feel free to reach out with helpful resources or research that backs up the benefits of team building for growing startup teams. Team Building Research Forbes: Why Team Building is the Most Important Investment You Will Make SHRM: Understanding and Developing Organizational Culture Harvard Business Review: A Study of 1100 Employees Found Remote Workers Feel Shunned and Left Out Small Business Chronicle: Benefits of Team Building in a Corporate Setting Job Monkey: 19 Important Benefits of Team Building at Work Company Culture Forbes: Why Corporate Culture is Becoming Even More Important Indeed: 8 Reasons Why Organizational Culture is Important LinkedIn: Why Company Culture is So Important to Business Success Team Building Ideas Snack Nation: Employee Engagement Ideas Lever: 7 Essentials of Successful Onboarding Team Activities HR Morning: Team Building Activities Lattice: 5 Creative Ways to Appreciate Employees Using Technology Lattice: 10 Creative Team Building Activities for Remote Teams Airbnb Experiences – Hub of virtual classes and experiences from around the world! To learn more about scaling and hiring top talent at your startup, check out our ultimate guide to startup culture here.

Being a startup founder and CEO is difficult. CEOs of large corporations are oftentimes groomed over the course of years for the position. There is no playbook for startup founders. Most first-time founders are learning on the fly and are responsible for making just about every decision for their company. As a startup founder, there is no one better to learn from than the person who has been there before. Luckily, there are thousands of founders, investors, and operators who have been there before to share their learnings. Related Reading: Business Startup Advice: 15 Helpful Tips for Startup Growth 23 Books For Startup Founders Check out our favorite books for startup founders below (broken down by subject). Operations When it comes to operating a startup, there is no better person to learn from than a founder or operator who has been there before. Check out our favorite books for operating and scaling a startup below: The Lean Startup by Eric Ries Before writing The Lean Startup, Eric co-founder IMVU where they efficiently built a minimum viable product in 6 months. “The Lean Startup approach fosters companies that are both more capital efficient and that leverage human creativity more effectively. Inspired by lessons from lean manufacturing, it relies on “validated learning,” rapid scientific experimentation, as well as a number of counter-intuitive practices that shorten product development cycles, measure actual progress without resorting to vanity metrics, and learn what customers really want. It enables a company to shift directions with agility, altering plans inch by inch, minute by minute.” The Startup Playbook by Rajat Bhargava & Will Herman Rajat Bhargave and Will Herman both have careers founding and leading startups. As the authors put it, “The Startup Playbook is full of our advice, guidance, do’s, and don’ts from our years of experience as founders many times. We want to share our hard-earned knowledge with you to make success easier for you to achieve.” Zero to One by Peter Thiel & Blake Masters Peter Thiel co-founded PayPal, Palantir, and Founders Fund. It is safe to say that he knows what it takes to innovate and invent. “Zero to One presents at once an optimistic view of the future of progress in America and a new way of thinking about innovation: it starts by learning to ask the questions that lead you to find value in unexpected places.” Check out why Su Sanni, Founder of Dollaride, has found Zero to One to be the book that has helped him most during his time as a founder below: Measure What Matters by John Doerr John Doerr has been a venture capitalist at Kleiner Perkins since the 1980s. He has invested in companies like Compaq, Amazon, and Google. “In Measure What Matters, Doerr shares a broad range of first-person, behind-the-scenes case studies, with narrators including Bono and Bill Gates, to demonstrate the focus, agility, and explosive growth that OKRs have spurred at so many great organizations.” Leadership & Management Startups are in constant competition for 2 resources: capital and talent. A founder or CEOs ability to lead and manage their team is vital to a startup’s ability to attract and retain top talent. Check out our favorite books to help founders improve their leadership skills below: Startup CEO by Matt Blumberg Matt Blumberg is the CEO of Bolster (and former CEO of ReturnPath). Being a startup CEO, especially for the first time, is difficult. There is no playbook or training to become a startup CEO like there is for large corporations. In Startup CEO, Matt draws on his own experience to cover what he has learned in everything from hiring to company strategy. The Hard Thing About Hard Things by Ben Horowitz Ben Horowitz started his career as a founder but is most famous for his role at Andreessen Horowitz. In The Hard Things About Hard Things, Ben is honest about the difficulties that come with founding and running a successful company. He shares “the insights he’s gained developing, managing, selling, buying, investing in, and supervising technology companies.” The 7 Habits of Highly Effective People by Stephen Covey Stephen Covey has a successful career as a business and self-help author. Stephen studies highly successful people and lays out the 7 habits that help individuals move from dependence to independence. The 7 habits are: Be proactive Begin with the end in mind First things first Think win-win Seek first to understand, then to be understood Synergize Sharpen the Saw; Growth The Alchemist by Paulo Coelho As put by in the infamous book’s reviews, “Paulo Coelho’s masterpiece tells the mystical story of Santiago, an Andalusian shepherd boy who yearns to travel in search of a worldly treasure. His quest will lead him to riches far different—and far more satisfying—than he ever imagined. Santiago’s journey teaches us about the essential wisdom of listening to our hearts, of recognizing opportunity and learning to read the omens strewn along life’s path, and, most importantly, to follow our dreams.” Check out why Aishetu Dozie, Founder of Bossy Beauty, has leaned on The Alchemist for both business and life below: Company Culture Building a strong culture oftentimes starts with the founders and leaders. The books below offer advice to founders looking to create and maintain a culture that will attract top talent. The Culture Code by Daniel Coyle Daniel Coyle is a NY Times Bestselling author. “In The Culture Code, Daniel Coyle goes inside some of the world’s most successful organizations—including Pixar, the San Antonio Spurs, and U.S. Navy’s SEAL Team Six—and reveals what makes them tick.” Radical Candor by Kim Scott Kim Scott has spent her career as a CEO coach at some of the most storied startups of today (before that she spent time at Apple, YouTube, and Google). Kim shares her three principles that she believes make up a great boss. “Radical Candor offers a guide to those bewildered or exhausted by management, written for bosses and those who manage bosses. Taken from years of the author’s experience, and distilled clearly giving actionable lessons to the reader; it shows managers how to be successful while retaining their humanity, finding meaning in their job, and creating an environment where people both love their work and their colleagues.” Do Better Work by Max Yoder Max Yoder is the CEO and Founder of Lessonly. As we wrote in a separate blog post, “Do Better Work is a rare book that falls in both categories. In it, author Max Yoder weaves the philosophical and the practical together, seamlessly and to great effect. The result is a leadership book that is not only helpful, but delightful and surprising to read—one where step-by-step instructions for, say, sharing work before you’re ready or achieving clarity, fit neatly alongside the lessons we can learn from philosopher J. Krishnamurti or the vulnerability of superheroes.” Venture Capital & Fundraising Raising venture capital is a difficult job for a startup founder. At Visible, we like to compare fundraising to a process that oftentimes mimics a traditional B2B sales process. To learn more about the process and thought process behind a venture fundraise, check out the books below: Secrets of Sand Hill Road by Scott Kupor Scott Kuport is the Managing Director of Andresseen Horowitz, the infamous venture fund. In Secrets of Sand Hill Road, Scott breaks down the fundamentals of venture capital to help explain how they make decisions. Founders can use this information to better their odds of raising capital and better their relationships with venture capitalists. (You can read more about Secrets of Sand Hill Road in our post, “Understanding Power Law Curves to Better Your Chances of Raising Venture Capital”) Venture Deals by Brad Feld Brad Feld is the Managing Director of Foundry Group (and Co-founder of Techstars). During his career it is safe to say that Brad Feld has seen the intricacies of a venture fundraise. “Venture Deals shows fledgling entrepreneurs the inner-workings of the VC process, from the venture capital term sheet and effective negotiating strategies to the initial seed and the later stages of development.” Crack the Funding Code by Judy Robinett Judy Robinett has a career full of leading private and public companies and working with venture firms. “Crack the Funding Code will show readers how to find the money, create pitches that attract investors, and then structure fair, ethical deals that will bring them new sources of outside capital and invaluable professional advice.” Sales & Marketing Being able to market and sell a product is essential to startup success. To help founders sharpen their selling skills, we’ve shared our favorite books below: Start with Why by Simon Sinek The infamous TED Talk, How Great Leaders Inspire Action, by Simon Sinek discusses why leaders need to “start with why.” Since the original TED Talk, Simon has expanded on the idea and turned it into a bestselling book. Start with Why “shows that the leaders who’ve had the greatest influence in the world all think, act, and communicate the same way.” Predictable Revenue by Aaron Ross Aaron was responsible for creating an outbound sales process that helped Salesforce add $100M in recurring revenue in the early 2000s. After his time at Salesforce, Aaron published Predictable Revenue to help leaders build a “sales machine.” As described by Aaron, “This is NOT another book about how to cold call or close deals. This is an entirely new kind of sales bible for CEOs, entrepreneurs and sales VPs to help you build a sales machine. What does it take for your sales team to generate as many highly-qualified new leads as you want, create predictable revenue, and meet your financial goals without your constant focus and attention? ” Pitch Anything by Oren Klaff Oren Kleff is the Managing Director of Intersection Capital. Pitch Anything draws on Oren’s experience raising capital and pitching teams during his career. “According to Klaff, creating and presenting a great pitch isn’t an art it’s a simple science. Applying the latest findings in the field of neuroeconomics, while sharing eye opening stories of his method in action, Klaff describes how the brain makes decisions and responds to pitches. With this information, you’ll remain in complete control of every stage of the pitch process.” Reality Check by Guy Kawasaki Guy Kawasaki is best known for marketing the original Macintosh at Apple in 1984 and coining “evangelism marketing.” “Reality Check is Kawasaki’s all-in-one guide for starting and operating great organizations-ones that stand the test of time and ignore any passing fads in business theory. This indispensable volume collects, updates, and expands the best entries from his popular blog and features his inimitable take on everything from effective e-mailing to sucking up to preventing bozo explosions.” Ask by Ryan Levesque Ryan Levesque is the founder and CEO of The Ask Method. Ryan has staked his career on The Ask Method. As the team at Fusion Results puts it, At its simplest level, the ASK Method is asking an audience what their challenges are, or what their desired results are and then segmenting those responses into something Ryan refers to as segment” or “buckets.” Product Development Being able to build, iterate, and ship product quickly can be a true differentiator for an early-stage startup. Luckily for founders, many operators and product managers have shared their tips and tricks behind product development below: Hooked by Nir Eyal Nir Eyal is an expert in all things behavioral engineering. His expertise and schooling brought him to write, Hooked: How to Build Habit-Forming Products. “Hooked is based on Eyal’s years of research, consulting, and practical experience. He wrote the book he wished had been available to him as a start-up founder—not abstract theory, but a how-to guide for building better products. Hooked is written for product managers, designers, marketers, start-up founders, and anyone who seeks to understand how products influence our behavior.” Shape Up by Ryan Singer Ryan Singer is the Head of Strategy at Basecamp. In Shape Up Ryan uncovers the product development process at Basecamp. Ryan shares how the team uses 6 week cycles to ship more work. As Ryan puts it himself, “Shape Up is for product development teams who struggle to ship. If you’ve thought to yourself “Why can’t we ship like we used to?” or “I never have enough time to think about strategy,” then this book can help. You’ll learn language and techniques to define focused projects, address unknowns, and increase collaboration and engagement within your team.” The Four Steps to the Epiphany by Steve Blank Steve Blank has founded 8 companies and has been a staple in Silicon Valley since the 1970s. The Four Steps to the Epiphany breaks down his four-step customer development process (that launched The Lean Startup movement). As Steve puts it, “The book offers the practical and proven four-step Customer Development process for search and offers insight into what makes some startups successful and leaves others selling off their furniture. Rather than blindly execute a plan, The Four Steps helps uncover flaws in product and business plans and correct them before they become costly. Rapid iteration, customer feedback, testing your assumptions are all explained in this book.” Product Management by Intercom Intercom is one of the most successful modern day startups. They have become synonymous with a strong product. The Product Management book is their framework to help startups build and ship more products. As they put it, “You’ll learn: How to evaluate your current product and spot areas for improvement. Why “no” is the most important word in a product manager’s vocabulary. How to roll out new features and actually get them used by customers.” The Innovators Dilemma by Clayton Christensen Regarded as one of the most important business books of all time, “Christensen explains why most companies miss out on new waves of innovation. No matter the industry, he says, a successful company with established products will get pushed aside unless managers know how and when to abandon traditional business practices.” Learn why Renjit Philip, Founder of Explain.Care, loves it below: Summary As Seth Godin puts it, “It’s unlikely that you’re going to outsmart the experienced folks who have seen it all before… When you have to walk into one of these events, it pays to hire a local guide. Someone who knows as much as the other folks do, but who works for you instead.” Learning from the founder, investor, or operator that has been there before can be transformational for a startup founder.

If you step back to the 1990s, very few financing options existed for startups. The venture capital space was dominated by a few large firms. Founders had to turn to their personal bank account, loans, or family and friends to raise capital for their business. In the early 2000s the internet takes the world by storm. The capital required to build a business begins to decline and new investors step in to help more entrepreneurs start companies (like Y Combinator in 2005). A few years after YC and we see more venture capital firms and financing options pop up. Today the financing and investor options for founders continue to evolve. The rise of rolling funds, pre-seed funds, and seamless revenue financing has allowed more entrepreneurs to secure the right financing for their business. If you’re deciding what investors to raise from, check out the different types of investors below: Recommended Reading: The Understandable Guide to Startup Funding Stages 6 Types of Startup Investors Throughout the lifecycle of a startup, different financing options and investor types will become available. Depending on the market and stage of the business different investor types may make more sense. Banks Traditionally bank loans are the most common type of investor for a company. A bank loan usually requires operating history with revenue to ensure they will get paid back. According to the Small Business Administration, “For established businesses, owner investment and bank credit are the two most widely used kinds of financing.” Considerations As the team at Point Park put it, “Loan-seekers will usually be required to produce proof of collateral or a revenue stream before their loan application is approved. Because of this, banks are often a better option for more established businesses.” Requirements According to MyCorporation, “To get approved, you typically need to meet requirements like the following: You have been in business for 2 years or more The business has strong annual revenues (typically at least $100,000) Good credit (like a score of 640+)” Keep in mind that when applying for a loan through a bank, you will be required to share financial documents. Speed up the process by having your financials in order and ready for review by the bank. Friends & Family When a founder has a product or service they are ready to take to market but no operational history they may turn to equity investors to help with initial capital. Considerations When raising capital from friends and family, it is incredibly important to be transparent during the process. Early stage companies are generally a very risky investment and can lead to a loss of capital. Consider who has expendable income in your immediate network when reaching out. Keep in mind that if they are buying equity in your company, your business relationship will exist for the foreseeable future — remember to choose individuals that you can build a business relationship with. Requirements While there are no requirements when raising capital from your friends and family there are major risks involved. Make it clear why they should invest in you or your business. You will likely not need to formally pitch them as you would a venture capitalists but it is important they understand how they will generate returns on their investment. As we mentioned above, be transparent about the investment and make it clear that there is a chance they will lose their investment. Angel Investors Like venture capitalists, angel investors buy equity in startups. An angel investor is generally a wealthy individual who is looking to invest spare cash in an alternative investment. As we wrote in our post,How to Effectively Find + Secure Angel Investors for Your Startup, “This means that an angel investor may have alternative motives (personal interest in the problem, product, founders, etc.) whereas a venture capital firm is focusing on maximizing their returns.” Considerations A step above a “family & friend” investor, an angel has a better understanding of the risk at hand and more experience in the space. Oftentimes, angel investors are all around you and you may not realize it. As Elizabeth Yin puts it, “Angels may not know they are angels. It’s your job to plant the seed in their heads that you are open to an investment from them!” Requirements Like friends and family investors, there are no strict requirements when raising capital from angels. As most venture capitalists invest in software-enabled businesses, large markets, companies with huge valuation upside, etc. angel investors can fill the void for countless other businesses. Whereas a traditional investor is looking for returns, an angel investor might be intrigued and motivated by other things. As Elizabeth Yin goes on to write, “Angels are motivated by many different things; figure out how to tie your story to something that they want; getting an investment – much like sales – is about solving for their needs not yours.” With that said, the requirements of the pitch may be slightly different as you may want to hit on things outside of financials and the market. Related Resource: Top 6 Angel Investors in Miami Venture Capitalists Going a step deeper in the equity financing world are venture capitalists. Unlike angel investors, venture capital firms are professional investors dedicated to generating returns for their limited partners (LPs). As we explain in “Our Guide to How Venture Capital Works,” venture capital firms can generally be split into 3 main buckets (however, this can be broken down much more granularly). Related Resource: How to Create a Startup Funding Proposal: 8 Samples and Templates to Guide You Related Resource: What Is a Limited Partnership and How Does It Work? Early-stage/Pre-seed/Seed — Early stage firms are responsible for making one of the first investments in a company. They are generally investing in the team, product, or market in hopes of the company executing and generating returns. Oftentimes the riskiest investments with the most upside. Series A/B — Series A/B investors are generally in search of companies that have started generating serious revenue and have found product market fit. Expansion/Growth — Expansion and growth stage investors are looking for companies that are en route to an IPO or major acquisition (sometimes similar to a private equity firm). They write huge checks in huge companies. Considerations As venture capitalists cover just about every stage and every vertical, it is important to find the right investors for your business. The venture capital fundraising process can be extremely intimidating and generally requires a system, similar to a B2B sales process, to keep things organized and efficient. Consider how much capital you are raising and at what valuation. From there, start to target the right investors for your business. To learn more about finding the right investors for your business, check out this post. Related Reading: Everything a Startup Founder NEEDS to Know about Pro Rata Rights Related Reading: 23 Top VC Investors Actively Funding SaaS Startups Related Reading: How to Secure Financing With a Bulletproof Startup Fundraising Strategy Related Resource: How to Model Total Addressable Market (Template Included) Requirements Different venture capitalists will have different requirements. Obviously a pre-seed investor will have an entirely different set of requirements than a series B+ investor. There are countless tools and databases to help understand what VCs are right for your business — like our own database, Visible Connect. To learn more about requirements and benchmarks for different VC firms, check out our post, “The Understandable Guide to Startup Funding Stages.” Related Reading: Building A Startup Financial Model That Works Crowdfunding Over the last few years, crowdfunding has become a more popular way to raise equity financing. As the team at Republic defines it, ‘Crowdfunding is a way to raise money from a large number of people. Large groups of people pool together small individual investments to provide the capital needed to get a company or project off the ground. Individuals, charities or companies can create a campaign for specific causes and anyone can contribute.” Considerations Raising equity crowdfunding is a slightly different process than raising from angels and venture capitalists. Most solutions allow you to create a page/profile where investors will decide to invest (as opposed to one off pitches). A few popular equity crowdfunding solutions: Republic Fundable SeedInvest Wefunder Requirements Different platforms will likely have different requirements for companies looking to raise equity crowdfunding. Generally the companies are vetted by the platform before being posted for investment. Check out different platforms to understand their requirements. Related resource: Understanding The 4 Types of Crowdfunding Fundraising Disruptors There has continued to be innovation in the financing space over the last few years. The introduction of rolling funds has transformed how VCs can raise from LPs. There has also been an explosion in alternative financing options that can be beneficial to founders. Considerations There has been an explosion of alternative financing options over the past few years. More options means more opportunities for founders. A few of our favorites that have popped up in the market: Pipe Pipe turns MRR into ARR. It’s a trading platform for recurring revenue streams to get upfront capital. As we wrote in our post, Alternatives to Venture Capital, “For example, if you have a customer paying $1000/mo then the annual value would be $12,000. Let’s assume they are taking 10% (purely a guess, we are not sure what the actual terms are) that would result in $10,800 in cash ($12k*90%). This allows SaaS companies to get cash up front and hold in their bank account or use for customer acquisition. Presumably, their % take is less than what most SaaS companies offer for an annual discount as well.” Earnest Capital “Earnest Capital provides early-stage funding, resources and a network of experienced advisors to founders building sustainable profitable businesses.” Earnest Capital uses their own financing instrument called a Shared Earnings Agreement (SEAL). Essentially, SEALs are geared towards bootstrapped companies who are profitable or approaching profitability. Corl Rather than explaining it ourselves we’ll let the Corl website explain what they do. “Corl uses machine learning to analyze your business and expedite the funding process. No need to wait 3-9 months for approval. Corl can finance up to 5x your monthly revenue to a maximum of $1,000,000. Payments are equal to 1-10% of your monthly revenue, and stop if the business buys out the investment for 1-3x the investment amount.” To learn more about new and alternative financing options, check out this post. Requirements Each alternative financing option will have very different requirements. However, most of these options set clear expectations and requirements that will allow you to apply and/or qualify in a matter of minutes or days. Summary At the end of the day, every business is different. Each business has their own set of needs and expectations. Understand what type of investor will be most beneficial to your business and form a gameplan to raise capital. As more financing options become available, more founders and startups will have opportunities to succeed. No matter what type of capital you decide to raise — pick the investor that can help your business the most, not the investor that will look best in headlines. To learn more about raising capital, check out our blog here. If you are raising venture capital, check out Visible Connect, our investor database, to kickoff your round. We personally verify investor profiles to make sure their data is up-to-date. From there, add investors directly to our Fundraising CRM, to keep tabs on your raise.