Last Updated: May 26, 2022
If you use the Site, you must comply with our Terms of Service. A copy of the Terms of Service can be found here.
Summary of Our Privacy Practices
Visible uses your Personal Information only as necessary for our business and operational purposes. We use and disclose Personal Information only in the following circumstances: (a) to analyze Site usage and improve the services provided through the Sites (the “Services”); (b) to deliver to you any administrative notices or alerts and communications relevant to your use of the Services; (c) to advertise and market our Services to you; (d) to fulfill your requests for certain products and Services; for market research, project planning, troubleshooting problems; and (e) to detect and protect against errors, fraud, or other criminal activity.
Personal Information We Collect
Visible may collect the following categories of Personal Information about you through the Sites:
Registration Information. When you register for an account, you will be asked for basic registration information, such as an email address, name, and password.
Identification Information. You may also be asked to provide identification information to confirm your identity, including your first and last name, company, zip code and phone number.
Live Chat Conversations. If you use our live chat feature, we will collect all text and other data that you submit via that chat feature. If you use a chat feature while signed into your Visible account, we may link the submitted data to your account.
Third Party Credentials. You may also enter in certain passwords, usernames, account numbers, and other account information for third party sites and Internet services (“Third Party Sites”).
Information from Third Party Sites. In order to display information to you through a Service, we may collect, on your behalf, your account and other User Information from Third Party Sites that you register under your account via the Service. For example, if you register your Google Analytics account with us, we will aggregate your Google Analytics’ information via our Site in order to present it to you.
Other Information. If you use our mobile application we may collect the IP address, unique identifier of the device, operating system version and app version for the purpose of providing you with our services.
We do not ask you for, access or track any location-based information from your mobile device at any time while downloading or using our Mobile Apps or Services.
Data Security and Retention
We take very seriously the privacy of your User Information. We use, SSL 128-bit encryption techniques, and authentication procedures, among others, to maintain the security of your online session and to protect Visible accounts and systems from unauthorized access.
You understand that no data transmission over the internet or device can be guaranteed to be 100% secure. While we strive to protect Personal Information, we do not guarantee the security of Personal Information and you provide Personal Information at your own risk. In the unfortunate event that your Personal Information is compromised, we may notify you by email to the last email address you have provided us in the most expedient time reasonable under the circumstances; provided, however, delays in notification may occur while we take necessary measures to determine the scope of the breach and restore reasonable integrity to the system as well as for the legitimate needs of law enforcement if notification would impede a criminal investigation.
How We Use and Disclose the Personal Information We Collect
We may use Personal Information to fulfill your requests for our products, programs, and Services, to respond to your inquiries about our Services, and to offer you other products, programs, or services that we believe may be of interest to you.
In order to allow you to use certain Services, we may be required to verify your identity. To do so, we may, directly or through third parties, use Personal Information you provide to verify Personal Information you provide against third party databases or through other sources. We may also use your Personal Information to verify your identity in the event you contact us for assistance with the Sites or Services.
We may use your Personal Information to pre-fill form fields on the Sites for your convenience.
In certain situations, we may use or share your Personal Information: (a) to respond to subpoenas, court orders, or legal process; (b) in order to investigate, prevent, defend against, or take other action regarding violations of our Terms of Service, illegal activities, suspected fraud, or situations involving potential threats to the legal rights or physical safety of any person or the security of our network, Sites or Services; (c) to respond to claims that any posting or other content violates the rights of third parties; (d) in an emergency, to protect the health and safety of our Sites users or the general public; (e) or as otherwise required by law.
We share your Personal Information with service providers that help us provide our Services. For example, we may share Personal Information with vendors that help us host and manage the Site, improve the content and functionality of the Site, perform data analysis, troubleshoot problems with the site, and support or provide the security of the Site.
Analyzing User Behavior. We may use your Personal Information for internal analysis such as analyzing user behavior in aggregate for research.
Technical Information. When you visit our Sites, we may collect technical and navigational information, such as computer browser type, Internet protocol address, pages visited, and average time spent on our Site. This information may be used, for example, to alert you to software compatibility issues, or it may be analyzed to improve our web design and functionality.
Mobile Information. When you use the mobile versions of our Sites, we may collect the unique device identifier assigned to that device by phone makers, carriers, or makers of the operating system (the “Device ID”). Device IDs allow Visible and other app developers to uniquely identify your device for purposes of storing application preferences and other data. We may use your Device ID for security purposes. For example, if you have activated a feature that limits access to a Service from a specific device, our systems will access the Device ID from each device you attempt to access the Service with to determine if the device is the specific authorized device. Additionally, we may use Device IDs to monitor suspicious activity. For example, if we detect that a single account on a Site is being accessed from multiple devices, as determined by tracking the Device IDs that access an account, we may contact the user to ensure that such access has been authorized by the user.
User Feedback. Any feedback, questions, comments, suggestions, ideas, or the like that you send to Visible will be treated as being non-confidential and nonproprietary, and Visible will be free to use such information for any purpose whatsoever including, but not limited to, developing, manufacturing, and marketing products and services incorporating the information.
Visible provides users periodic Site-related notifications, newsletters, or other information via email. Users may elect to stop receiving such messages at their discretion. If you no longer wish to receive periodic email updates from Visible, you may update your account preferences on the Site. You may also follow the unsubscribe instructions included in each promotional email. However, please note that certain Services-related email messages that we send users are necessary for the proper functioning and use of the Services, and users who participate in such Services do not have the ability to opt-out of such email messages.
Cookies and Analytics
Other Internet Technology. Visible may use standard Internet technology, such as web beacons and similar technologies, to track your use of the Site or to track your response to email messages that we send you in connection with the Sites or Services. Web beacons (sometimes called transparent GIFs, clear GIFs, or web bugs) are small strings of code that provide a way for us to deliver a small graphic image (usually invisible) on a web page or in an email. Web beacons can recognize certain types of information on your computer such as cookies, the time and date a page is viewed, and a description of the page where the web beacon is placed. Visible may use web beacons to improve your experience on the Site, including to provide you with content customized to your interests and to understand whether users read email messages and click on links contained within those messages so that the Site can deliver relevant content. Our web beacons may collect some contact information (for example, the email address associated with an email message that contains a web beacon).
Google API Services Disclosure. Visible uses Google’s Application Programming Interface (API) Services to allow our customers to integrate with Google’s services. When our customers choose to integrate Google API Services with our Site, certain data maintained in your Google account (“Collected Data”) will be populated into the Site. Visible’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
Types of Data Collected with Google API Services. In connection with the Google API Services that we use for our Site, Visible integrates Google user authentication credentials into the Site to enable Google-based login to the Site and your Collected Data is automatically populated into the Site. The information collected and used with these API services may include confidential data (e.g. login credentials or sensitive information included within your emails) and personal data (e.g. Personal Information included within your emails). Visible does not see or access your Collected Data except as necessary to provide you support and to host such data within any hosted components of the Site.
Online Behavioral Advertising. We use third parties and/or service providers to provide interest-based advertising services. These services may serve advertisements on our behalf that are customized based on predictions about your interests generated from your visits to websites (including this Site) over time and across different websites. The data collected may be associated with your Personal Information. These advertisements may appear on the Site and on other websites, and may be sent to you via email.
To change your preferences with respect to certain online ads or to obtain more information about ad networks and online behavioral advertising, visit National Advertising Initiative Consumer opt-out page or the Digital Advertising Alliance Self-Regulatory Program. Changing your settings with individual browsers or ad networks will not necessarily carry over to other browsers or ad networks. As a result, depending on the opt-outs you request, you may still see our ads. Opting-out of targeted advertising does not opt you out of all ads, just those targeted to you.
Children’s Personal Information
Our Services and the Site are not directed at children under 18 years of age. We do not knowingly collect, use, or share Personal Information from children under 18. If a parent or legal guardian learns that their child provided us with Personal Information without his or her consent, please contact us and we will make commercially reasonable attempts to delete such Personal Information.
To cancel your Visible account, log into your account, navigate to your account settings, navigate to your plan subscription, and click “Cancel”.
If you ask us to delete your account, we will use commercially reasonable efforts to remove your Personal Information from our servers. Despite such removal, portions of your Personal Information may remain on our production and back-up servers indefinitely.
If you wish to access Personal Information that you have submitted to us or to request the correction of any inaccurate Personal Information you have submitted to us, you may correct certain Personal Information via your user account. Alternatively, you can send an email that includes your contact information to firstname.lastname@example.org to request any corrections.
Access from Outside the United States
If you access the Site from outside the United States, please be aware that Personal Information may be transferred to, stored in, and processed in the United States. Certain governmental authorities may not consider the level of protection of Personal Information in the United States to be equivalent to that required by the in other jurisdictions.
European Economic Area
If you are accessing the Site while in the European Economic Area, please review our GDPR notice available here.